Short Term Rental Compliance

Information for Property Owners, Operators, and Residents

The City of Monterey Park reviews Short Term Rental concerns to support neighborhood quality of life, clear communication, and compliance with applicable City requirements. Code Compliance works with property owners and operators to provide guidance and support voluntary compliance.

This page provides general information about Short Term Rental compliance, how concerns may be reported, what information is helpful when submitting a concern, and how the City reviews and addresses STR-related matters.

This page focuses on Short Term Rental compliance review. Property owners and operators should also review applicable permit and application requirements before operating, offering, or advertising an STR.

Before Operating or Advertising an STR

Before operating or advertising a Short Term Rental, property owners and operators should confirm that the property has the required City approval.

Operating, offering, or advertising a Short Term Rental without the required approval may result in Code Compliance review. Advertisements must also include the required STR permit number when applicable.

Property owners and operators are encouraged to review applicable City requirements and contact the City before beginning STR activity.

Operator Responsibilities

Short Term Rental operators are responsible for maintaining compliance with City requirements. This may include:

Maintaining an approved STR permit when required.
Including the required STR permit number in advertisements.
Responding to City notices or requests for information.
Ensuring the STR does not create nuisance concerns.
Following applicable permit conditions and operational standards.
Coordinating with the City when tax registration, reporting, or payment questions are identified.

STR compliance is an ongoing responsibility. An approved STR may still be reviewed if complaints, nuisance concerns, advertisement concerns, or other compliance issues are identified.

Report a Short Term Rental Concern

Short Term Rental concerns may be submitted when a property appears to be operating or advertising without City approval, when an advertisement does not include the required STR permit number, or when STR activity creates nuisance concerns.

Helpful information may include:

Property address
Listing link or screenshot
Date and time of the concern
Description of the concern
Photos, screenshots, or supporting documentation, if available
Contact information, if you would like City staff to follow up

Who to Contact

Emergencies: Call 911.
Active noise, disturbance, or public safety concerns: Contact the Monterey Park Police Department non-emergency line at 626-573-1311.
Non-urgent STR compliance concerns: Contact the Code Compliance Division at 626-307-1415 or codecompliance@montereypark.ca.gov.

What Happens After a Concern Is Submitted?

Code Compliance reviews available information, including permit status, advertisement requirements, complaint history, nuisance concerns, and related City records.

When corrections are needed, the City opens a case, provides notice to the owner, and provides an opportunity for the owner to respond, clarify, or correct the concern.

A case may be closed once the City confirms the STR concern has been corrected, properly permitted, discontinued, or otherwise resolved.

Short Term Rental Compliance Review Process

The City’s STR compliance review process is intended to be clear, consistent, and collaborative. The City works with property owners and operators to support voluntary compliance whenever possible.

1. STR Concern Identified

STR concerns may be identified through resident complaints, City review, business license information, platform monitoring, or related City records.

2. Initial Review

Staff reviews permit status, advertisement requirements, complaint or nuisance concerns, and related City records.

3. Notice and Opportunity to Correct

When corrections are needed, the City provides notice and an opportunity to respond, clarify, or correct the concern.

4. Additional Compliance Steps, If Needed

If the matter remains unresolved, the City may take additional compliance steps in accordance with the Monterey Park Municipal Code.

5. Case Closure

A case may be closed once the City confirms the STR concern has been corrected, properly permitted, discontinued, or otherwise resolved.

How STR Concerns Are Reviewed

The following workflow provides a general overview of how Code Compliance reviews and addresses Short Term Rental concerns. Each matter is reviewed based on the available information and applicable City requirements.

This workflow is intended as a general public guide and does not replace the Monterey Park Municipal Code or any applicable City process.

Helpful Information for Property Owners and Operators

Property owners and operators can help avoid compliance issues by:

Confirming City approval before operating or advertising an STR.
Keeping advertisement information accurate.
Including the required STR permit number when applicable.
Responding to City notices in a timely manner.
Addressing neighborhood concerns promptly.
Keeping contact information current with the City.
Coordinating with the City if STR activity has stopped or changed.