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Source: LA County.
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Project Roomkey is a collaborative effort by the State, County and the Los Angeles Homeless Services Authority (LAHSA) to secure hotel and motel rooms for vulnerable people experiencing homelessness. It provides a way for people who don’t have a home to stay inside to prevent the spread of COVID-19.
Project Roomkey aims to not only protect high-risk individuals, but to also prevent the spread of the deadly virus in our communities and protect the capacity of our fragile hospitals and healthcare system by providing a place for individuals to safely isolate.
In this period of economic downturn and unemployment, Project Roomkey is also helping keep local businesses open and members of our community employed.
Who will be staying at the hotel?
Hotel rooms will provide temporary housing for people experiencing homelessness who are not COVID-19 positive or symptomatic, but are vulnerable to complications should they become infected with COVID-19. To qualify to participate in Project Roomkey, individuals must be 65 years of age or older or have underlying medical conditions or be medically compromised. This group of people are significantly more likely to need hospitalization, and require critical care if infected with COVID-19. That surge of infection would severely impact our healthcare system.
To participate in Project Roomkey, clients must be referred to the program by a homeless services provider or law enforcement.
Is there security on site?
Yes, private security will be on site, 24/7, at each Project Roomkey site.
How are Project Roomkey sites staffed?
Every Project Roomkey site is staffed 24/7.
Staffing at the Project Roomkey sites consists of:
Staff monitors guest behavior to ensure program rules are followed, provides daily health and wellness checks of guests, delivers food to client rooms and responds to client needs.
Are there rules for clients residing at the site? How will they be enforced?
LAHSA has established a code of conduct for clients at the Project Roomkey sites, which outlines expectations for those participating in the program. Service providers explain the code of conduct to participants upon entry into the program and remind them of its provisions over the course of their stay.
The County has contracted with a private security firm to deploy security guards on site 24 hours per day, seven days per week. Security is meant to ensure the safety of everyone on site. At least one professional security guard is present for every 50 rooms.
Can people walk up and ask for a room?
No. The address of each Project Roomkey site is confidential. Only people who meet the requirements and are referred by a service provider or law enforcement can participate in the Project Roomkey. Project Roomkey sites are not walk-up facilities.
What procedures are in place in the event that one of the clients ends up being COVID-19 positive?
Clients are screened for COVID-19 symptoms prior to entering the hotel. After intake, clients and staff are screened for symptoms and have their temperature checked a minimum of two times per day. If a client begins to exhibit symptoms of COVID-19, site staff will activate emergency protocols, contact the Department of Public Health (DPH) and transfer the client to the appropriate location for further care. The County will ensure the appropriate deep cleaning process occurs if a client is found to have tested positive.
While at the hotel, all clients are educated about appropriate social distancing practices, handwashing, and face coverings. Clients are not permitted to congregate in common areas.
Can clients in Project Roomkey sites leave the hotel or motel?
Just like all the residents of Los Angeles County, Project Roomkey clients must adhere to physical distancing and Safer At Home guidelines, which means they can only leave the hotel for essential services.
Services, including three meals a day and medical monitoring for COVID-19 symptoms are provided on site.
Clients are issued an ID and no guests are allowed on site.
How long will a hotel or motel be part of Project Roomkey?
Project Roomkey is a temporary program to provide life-saving, temporary housing for the most vulnerable people who are experiencing homelessness. The County will enter into an occupancy agreement with a hotel or motel for a 3-month period, with options to extend during the pandemic.
At the end of the pandemic, what will happen to people staying at the hotels?
LAHSA, the County, and partners from the non-profit and philanthropy sectors are working together to develop a comprehensive plan for those who receive temporary assistance under Project Roomkey, so that they do not return to the streets once the COVID-19 crisis comes to an end.
While participants are staying at these hotels, on-site service providers are working with each client individually to develop an exit plan, with the goal of moving them to a situation that permanently resolves their homelessness. In cases where this isn’t feasible, LAHSA will use existing shelter capacity to move people into an interim housing environment or explore other options.
Why is Project Roomkey important for my community during the COVID-19 pandemic?
Project Roomkey will protect the most vulnerable people in our communities, prevent the spread of COVID-19 and protect capacity in our healthcare system. In addition, in this period of economic uncertainty, Project Roomkey is keeping local businesses open and members of our community employed, with local tax revenue benefiting local cities.
How are the hotel occupants assigned to hotels?
The goal of Project Roomkey is to protect communities by preventing the spread of COVID-19.
With that in mind, the selection of clients who are eligible to participate in the program is intentional and community-focused.
Homeless services providers, working in the communities they serve, are first identifying clients who are already in the city where the Project Roomkey site is opening. After that, the focus is to identify clients in cities or unincorporated areas surrounding the Project Roomkey site. Once those clients are identified, the focus broadens to include clients in the Service Planning Area (SPA) in which the site is located.
How is the County identifying hotel/motel site locations?
The County has partnered with hotel associations to identify sites that meet the operational needs of the program. Hundreds of properties have been explored and contacted.
Los Angeles County aims to open Project Roomkey sites throughout the County and the Service Planning Areas (SPAs) to account for need based on the 2019 Point in Time Count.
State, County, and private sector real estate experts are working with local hoteliers to determine interest in the program. Through Project Roomkey, business owners can support their enterprise and their employees.
What is the difference between the County’s medical sheltering sites and Project Roomkey sites?
Los Angeles County is working on a separate, but parallel program to use hotels and motels throughout the County to temporarily house individuals who have been exposed to COVID-19 and cannot isolate or quarantine in their own home. This program serves anyone in need of an isolation or quarantine site, which can include, but is not limited to people experiencing homelessness.
How many hotel and motel rooms are a part of Project Roomkey?
The County has secured more than 2,500 rooms and more are coming online every day to prevent the spread of COVID-19.
What is the referral process for Project Roomkey?
The Los Angeles Homeless Services Authority is working closely with community-based service providers and outreach workers in the communities where Project Roomkey sites are located to identify individuals who are eligible for placement in a Project Roomkey site.
Where can I get more information?
For the most up-to-date information on the County’s efforts to prevent the spread of COVID-19 through Project Roomkey, please visit https://covid19.lacounty.gov/project-roomkey/ or https://covid19.lacounty.gov/incident-updates/.
Open - Physical Distancing Required*
*Physical distancing measures require members of the public to be separated by at least 6 feet from others. Persons who are members of the same household may be together, but separated from others by a distance of at least 6 feet. Public and private gatherings and events among persons not in the same household are prohibited.
Modified and Limited
For Lunch and Dial-A-Ride program information, please call the Langley Senior Center at 626-307-1395.
Tennis and Pickleball Courts Reopen with Restrictions
These amenities are open with strict health guidelines provided by the LA County Public Health Department in order to help prevent the spread of COVID-19. The city will continue to assess daily operations and safety guidelines and will make modifications as needed.
Specific restrictions and safety guidelines required at the tennis and pickleball courts as directed by the LA County Health Officer Order include:
Physical distancing of six feet must be maintained at all times.
Singles and doubles play are permitted for individuals or members of a single household.
Each participant must bring their own equipment with their initials on each ball. Participants will only be permitted to handle their own pickleball and tennis balls.
Participants will be required to wear face covering at all times except during play.
Bring water and hand sanitizer or disinfecting wipes to wash and sanitize hands frequently.
A maximum of one-hour play will be allowed when others are waiting.
Failure to follow these regulations may result in court closure.
The following sites will be reopened under the provided restrictions and safety guidelines:
Barnes Park, 350 S. McPherrin Ave. - two tennis courts
Garvey Ranch Park, 781 S. Orange Ave - two tennis courts
George Elder Park, 1950 Wilcox Ave. - four tennis courts
Highlands Park, 400 Casuda Canyon Dr. - two tennis courts
Sequoia Park, 750 Ridgecrest St. - two tennis courts
Sierra Vista Park, 311 N. Rural Dr. - one pickleball court
Sunnyslopes Park, 1599 Sunnyslope Dr. - two tennis courts
Although city hall and other facilities are closed to face-to-face interaction, essential city staff continue to be available by phone and email. Constituents are encouraged to contact city hall through their regular contacts, by selecting from the directory, or by searching the website.
Is a face cover required?
Per the LA County Health Officer, essential businesses are required to provide all of their employees whose duties require contact with other employees and/or the public with a cloth face covering to wear. Everyone is asked to wear a face covering when they are interacting with others who are not members of their household in public and private spaces. Face coverings are an additional tool that individuals should use to help slow the spread of COVID-19 but does not replace other physical distancing requirements.
When should I wear a cloth face covering?
You are asked to wear a cloth face covering over your nose and mouth when you must be in public for essential activities, such as shopping at the grocery store. Wearing a cloth face covering does not eliminate the need to physically distance yourself from others and to wash your hands frequently.
Why wear a face cover?
Recent information has indicated that covering your nose and mouth can slow the spread of COVID-19because:
Source: LA County, "COVID-19: What you need to know about cloth face coverings."
Street sweeping parking enforcement will resume on Monday, May 18, 2020.
Due to an increase of debris and trash along curbs, street sweeping parking enforcement will resume on Monday, May 18, 2020. As a courtesy, notices will be distributed during the preceding week to remind residents that street sweeping parking will be enforced. For questions or additional information, please contact the Monterey Park Traffic Bureau at 626-307-1240.
Visit LA County’s COVID-19: What you need to know about drive-up mobile testing sites or call 211.
LA County Department of Public Health has also provided the following advisory: Please do not call 911 to request testing for COVID-19 and please do not go to an emergency room unless you are seriously ill and require emergency care. If you have respiratory illness and want to know if you should be tested for COVID-19, it is best to call your health care provider or, if you don’t have a provider, contact L.A. County by calling 211 or visiting www.211la.org for help finding a clinician near you. The City is in communication with the Los Angeles County Department of Public Health to ensure that public officials are taking the appropriate action to protect the public against the spread of the coronavirus.
The City has received inquiries regarding the eviction of tenants during the COVID-19 emergency. The following orders from the Governor of the State of California contains some information regarding tenant evictions, and there may be other and additional orders that may be issued by governmental entities (the City of Monterey Park has not issued any orders regarding evictions):
Additionally, California Penal Code Section 396(f) may provide relevant information depending on your particular circumstances:
There may be additional information available for landlords through the California Apartments Association https://caanet.org/local/los-angeles/ and for tenants through the Western Center on Law and poverty https://wclp.org/ and the Calif. Business, Consumer Services and Housing Agency.
You may also contact the L.A. County Disaster Help Center for additional information about landlord – tenant issues. Call 833-238-4450; email firstname.lastname@example.org; or visit lacountyhelpcenter.org.
The City is providing all of the above links as they are a matter of public information. Nothing in this information should be construed as, nor is intended to be, legal advice. This is simply information regarding the topic. Tenants and landlords should consult their own legal counsel regarding their unique situations.
The Los Angeles Police Departments says, "The government issued Economic Impact Payment, commonly known as a "stimulus check", is not a check at all. It’s a payment made by direct deposit, from the IRS, into an individual’s checking account. No forms are required, and the Federal government won’t ask payment up front to process the payment. The IRS will simply deposit the money, and they’ve begun this process for many Americans already. Anyone calling, or knocking on your door, regarding your stimulus check is likely an identity thief." Source.
To see if you are eligible, visit the IRS website.
According to the Los Angeles Police Department as of April 15, 2020, "There are no commercially available in-home tests for COVID-19 that consumers can purchase. There are no consumer services offering "in-home testing" at this time. Please do not trust anyone offering to sell tests to individuals, or to test anyone in the privacy of their home. They could be a burglar, identity thief, or scam artist." Source.
According to the Los Angeles Police Department, "There are no consumer products that treat or cure the COVID-19 virus. There is no current vaccine for the corona virus. Anyone attempting to sell a cure, treatment, or vaccine for corona virus is attempting to scam individuals out of their money." Source.
The City of Monterey Park is proactively implementing measures to protect thehealth of our utility customers and employees, and provide accommodations forcustomers impacted by the Coronavirus (COVID-19) public health emergency. Firstand foremost, we would like to reassure customers that the water they receivefrom the City is safe to drink and meets all state and federal health andsafety standards. Water delivered to customers is treated and tested to ensureit meets drinking water requirements. Our team of water professionals iscommitted to ensuring customers have reliable water at their taps when theyneed it. In addition, sewer service and trash service continue. We do notanticipate any utility service interruptions.
No wipes in the pipes! Please do not flush wipes of any kind (flushable or disposable) down the toilet. So called "flushable" wipes do not disintegrate, creating serious problems in our sewer system such as backups. Rather than flushing, please dispose of these products in the trash. In addition, please do not flush paper towels, feminine products, cloth materials, or anything besides waste and toilet paper. Let’s keep our sewer pipes flowing!
During the temporary closure period, utility customers will still have access to speak with knowledgeable customer service representatives:
Additionally, the City offers multiple options for customers to pay their utility bills by phone, by mail, via drop box outside the City Hall west entrance, automatic billing, or online.
The City has implemented a temporary moratorium on residential service disconnections for non-payment due to financial hardships until the COVID-19 situation is stabilized. We encourage customers experiencing financial hardship to contact our Utility Billing office at 626-307-1342 to discuss payment extension and payment plan options that may be available.
The library is closed to the public until further notice.
Contactless Checkout will be available at the Monterey Park Bruggemeyer Library beginning June 1, 2020. Patrons may use the library catalog to request books, CDs and audiobooks for curbside pickup to enjoy at home during the closure of the library facility. For more information, visit the Contactless Checkout page or call the Circulation Desk at (626) 307-1366.
Digital library cards are available for patrons who do not have a Monterey Park Bruggemeyer Library card, but wish to access our digital resources during the library closure. To obtain a digital library card, please contact the Circulation Desk at 626-307-1366 or complete the Digital Library Card Request form.
Any items due during the library closure will not be charged overdue fines and patrons are encouraged to keep all library materials at home during the library closure.
Book drops are open Monday-Friday.
Patrons may access the library WiFi from the library parking lot from 8 a.m.-8 p.m. during the library closure.
Patrons may access the following online resources from home:
OverDrive ebooks and audiobooks for adults, teens and kids (library card required)
Tutor.com live, online tutoring and resume help, test prep, career resources and more
New York Times Digital
Britannica School Edition
Prenda Coding Club self guided online coding program for kids and teens
TumbleBooks ebooks for kids
TumbleMath animated math picture books and practice quizzes
Monterey Park Bruggemeyer Library Consumer Health Resource Center
USA Learns learn English and study for the US Citizenship test
Mondays, Tuesdays & Wednesdays at 12:00pm
Thursdays at 10:00am
Additional Online Resources
On March 19, 2020, Los Angeles County and state officials ordered sweeping new restrictions asking nonessential businesses to close and residents to stay at home as much as possible to help contain the coronavirus. It will last through April 19, possibly longer.
The "Safer at Home" order calls for nonessential businesses to cease operations that require workers to be present in person.
Residents should stay at home when not participating in essential activities like shopping for food, hardware supplies and medication. Gatherings should not be held beyond people inside a single home.
LA County public health director Barbara Ferrer said the order includes:
These businesses and services will be allowed to continue. However, they must continue to practice social distancing and other protective measures.
To view/download the LA County health officer order, please visit http://publichealth.lacounty.gov/media/Coronavirus/.
Even though the City of Monterey Park is not in their jurisdiction, the City of Los Angeles has created a detailed FAQ on the "Safer at Home" issue available at https://corona-virus.la/faq.
Go to the Monterey Park’s Coronavirus Updates page.
Closed to the public until further notice, but will remain open to phone and email communication during regular hours of operation and online services will continue to be provided.
Police Department will remain open; however, certain services such as Live Scan fingerprinting have been suspended. We may accept and document certain non-emergency crime reports over the telephone rather than in person.
Monterey Park Bruggemeyer Library
Closed to the public until further notice, but will remain open Monday-Friday 9 a.m.-6 p.m. to phone and email communication, and online services will continue to be provided.
Langley Senior Center will be closed to non-essential programs until further notice.
Senior Lunch Program to continue with modifications. please contact Langley Center for more information at 626-307-1395.
Dial-a-Ride program to continue for essential trips, including medical appointments and grocery store or pharmacy trips.
Recreation and Community Services
Public restrooms at all parks will be closed until further notice with the exception of Garvey Ranch, Sierra Vista, George Elder and Barnes Parks during regular park hours.
All basketball courts at all park sites.
Playgrounds at all parks will be closed until further notice.
The City will continue to assess the situation and may make additional changes as needed.
Effective Thursday, April 9, 2020, Monterey Park’s Spirit Bus transportation service will be temporarily suspended until further notice. The City of Monterey Park has been closely monitoring the use of the Spirit Bus fixed route transportation service during the COVID-19 pandemic. Recent reports indicate an 83% decrease in ridership due to school closures and the Safer at Home order. The City commends its residents for abiding by the order to only leave home for essential trips to seek medical care or to obtain vital necessities. Again, the intent of this action is to avoid the spread of COVID-19.
Senior transportation services for essential medical and grocery/pharmacy trips will continue to be offered through Dial-A-Ride and Dial-A-Taxi programs. For more information about these programs, please contact Langley Senior Center at 626-307-1396.
Special Events Canceled
Spring Cleaning Day, Barnes Park Service Club House, Saturday, April 18, 2020
Cherry Blossom Festival, Barnes Park, Saturday-Sunday, April 25-26, 2020.
Earth Day Festival, Eco-Summit and Bike Rides, Barnes Park, Saturday, April 25, 2020.
Cinco de Mayo, Barnes Park, Sunday, May 3, 2020.
Happy Birthday Monterey Park – Play Days Carnival and Parade, Barnes Park, May 7-10, 2020.
Fire Service Day, Fire Station, Saturday, May 16, 2020.
Public Works Day, City Yard, Thursday, May 21, 2020.
Memorial Day, City Hall, Monday, May 25, 2020.
Fourth of July Celebration, Saturday, July 4, 2020.
Geranium Festival, Saturday October 10, 2020.
Monster Mash & Movie Bash, Friday October 23, 2020
Veterans Day Ceremony, Wednesday, November 11, 2020.
Holiday Snow Village, Friday December 4, 2020.
Public Meetings (including City Council Meetings)
All regular meetings are canceled. City council meetings are currently held via teleconference. Please monitor the Agenda Center page for any special meetings that may be called. Any such meetings will be conducted in accordance with Section No. 11 of the Governor’s Executive Order No. N-25-20 issued on March 12, 2020.
For updates and information about the current numbers of cases in Los Angeles County and The United States, the spread of the virus, severity, treatments, precautions, and other important public health information in multiple languages, please visit the following websites:
Los Angeles County Department of Public Health: http://publichealth.lacounty.gov/media/Coronavirus
The City encourages the public to take proactive steps to help prevent the spread of the coronavirus. As with other respiratory illnesses, there are steps that everyone can take daily to reduce the risk of getting sick or infecting others. The Los Angeles County Department of Public Health recommends:
Stay home if you are sick; do not wait until you are VERY sick. Remain home until you have spoken with your doctor or health provider.
Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, use your sleeve (not your hands). Wash your hands or use alcohol-based hand sanitizer immediately after.
Clean and disinfect frequently touched objects and surfaces using a cleaning spray or wipes that are identified for use against Influenza A&B and coronaviruses.
Practice and encourage “social distancing” by maintaining six feet of separation from other people.
All people over the age of 65 and people with chronic conditions should self isolate.
The City of Monterey Park will continue to follow the lead of the Los Angeles County Department of Public Health and the Centers for Disease Control and Prevention (CDC) in implementing protocols to protect the health and safety of everyone in public spaces and in providing accurate and timely updates to the community.
There is no current evidence indicating that pets can transmit COVID-19 to humans or other pets. However, we urge you to treat your pet as you would another member of your family. If you are feeling sick, keep them away. See if another family member or friend can care for your pet while you’re healing. And if you’re not sick, keep your pet away from non-household humans and animals, as a precaution.
It is possible (but rare) for dogs to be infected by COVID-19. Studies show that if they are infected, COVID-19 does not cause them to get sick.
Cats are more easily infected by COVID-19, than dogs, and they seem to get mildly sick. The virus which causes COVID-19 enters a human’s "ACE2" receptor cells. Thus far, studies have shown that a cat’s ACE2 receptor cells are similar to that of humans - while dog’s ACE2 cells are only about 70% similar.
If you are not sick, practice good hygiene by washing your hands before & after handling your pet. Do not let your pet lick your face and hands, kiss them on the face or share food with them.
Owners of service animals: wear a face mask/covering and avoid hugging & kissing your pet.
For more information on how to stay safe during COVID-19, visit covid19.lacounty.gov