FAQs • Monterey Park, CA • CivicEngage

How do I report graffiti?

To report graffiti on public property (sidewalks, curbs, street signs, equipment in the parks, utility poles, alleys, utility poles, etc.) or private property (residential and commercial property), call the Graffiti Removal Hotline at (626) 307-1449, send an e-mail to: graffiti@montereypark.ca.gov. or submit a request online via the GoMPK App.

To report the occurrence of an individual making graffiti, please call the Monterey Park Police Department immediately with a location and description of the individual at (626) 573-1311.

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Code Enforcement

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1. Local Utility Companies Serving Monterey Park

Cable TV, Internet, and Phone Service

Spectrum (formerly Charter Communications) (866) 499-8080 https://www.spectrum.net/
AT & T (800) 310-2355 https://www.att.com/

Electric

Southern California Edison (SCE) (800) 684-8123 https://www.sce.com/

Gas

Southern California Gas Company (800)427-2200 https://www.socalgas.com/

Telephone

AT & T (800) 310-2355 https://www.att.com/

Trash Services

Athen’s Trash Services (Residential and Commercial) (626) 336-6100 https://athensservices.com
Ware Disposal (Commercial only) (877)714-9273 https://www.waredisposal.com/

Water

Monterey Park Water Utility (626) 307-1342 Monterey Park Utility
San Gabriel Valley Municipal Water District (626)448-6183 http://sgvmwd.org/
California Water Service (323) 722-8601 https://www.calwater.com/

2. Can I remain anonymous when I a report a violation to the City?: Yes, Citizens who report alleged violations to the City have the option to remain anonymous. For confidentiality purposes, information of those who file a report or complaint is for internal use only.

3. How do I report graffiti?

To report the occurrence of an individual making graffiti, please call the Monterey Park Police Department immediately with a location and description of the individual at (626) 573-1311.

4. How can I dispose of bulky items and/or furniture left on the sidewalk or curb?

Thank you for participating in keeping the City clean. Athens Trash Services provides a FREE service to the residents of Monterey Park and will pick up and dispose of bulky item, such as appliances, furniture, etc. Anyone can contact them to schedule a pick-up at (888)336-6100. You may also submit a request online via the GoMPK App.

5. How do I report overgrown vegetation and/or weeds?: Property owners are required to maintain the landscaping on their commercial and residential properties. Landscaping should follow Planning Division’s approved guidelines. Overgrown, dead, decayed, diseased or hazardous tree, weeds, vegetation, or debris are to be reported to the Code Enforcement Division at (626) 307-1415, or submit a request online via the GoMPK App. This includes but is no limited to any condition of vegetation overgrowth which encroaches into, over, or upon any public right-of-way including, streets, alleys, parkways and sidewalks, so as to constitute either a danger to the public safety or property or any impediment to public travel.

6. How to report trash, junk, overgrown weeds and debris on properties along the freeway?: Some properties that are located along the freeway, belong to and are maintained by the California Department of Transportation (Cal Trans). To submit a customer service request to their Division of Maintenance, please visit online at https://csr.dot.ca.gov If you need further assistance please coll (213) 897-3656.

7. How do I report trees growing near power lines?: You may report issues with trees or vegetation growing near or touching power lines to Southern California Edison at 800-655-4555 or at sce.com.

8. Where can I park recreational vehicles, boats and trailers in a residential area?

Parking Recreational Vehicle Parking, Boat and Boat Trailer is permitted in the R-1 Zone property, subject to the following limitations:

(A) Parked in an enclosed garage; or in the side yard, rear yard or driveway. If parked on the driveway, the vehicle or item must remain out of the front yard setback and be placed so as not to obstruct the operation of the garage door for access of at least one vehicle to be parked in the garage.

(B) Parked on a hard-surfaced area such as asphalt or concrete.

(D) Cannot extend over the public sidewalk or any lawn or landscaped area.

(E) Cannot be used for temporary or permanent housing purposes longer than twenty-four (24) hours.

(F) Cannot be connected to sewer lines, water lines or electricity except temporarily for charging batteries and other temporary hook-up facilities not lasting more than twenty-four (24) hours; and provided, that all such connections must comply with applicable State law and the electrical code.

(G) Cannot be used for storage of food, materials or equipment other than those items considered to be a part of the unit for its use. (Ord. 2097 § 3, 2013)

9. Where can residents place their trash bins?

Garbage can, solid waste container, solid waste, junk, bulky items, placed or maintained so as to be visible from neighboring properties or the public right-of-way, except for those times scheduled for collection, in accordance with this code;

Trash enclosures must be maintained in a closed manner at all times to prohibit visibility of trash container from public rights-of-way or adjacent property.

6.08.060 Containers for residential collection.

(a) To protect public health, safety, and well-being against the growth and spread of vectors, it is the duty of every person in possession, charge, or control of any residential property within the city, in or from which refuse accumulates or is produced, to keep in a suitable place and utilize the containers provided by the servicer. No other containers shall be used;

(b) If the capacity of the containers provided by the servicer is insufficient for the quantity of all refuse, recyclables and/or yard waste generated at the premises between pickups, then the residential service customer shall subscribe to such additional service as determined and required by the servicer to protect the public health, safety, and well-being against the growth and spread of vectors from such refuse, recyclables and/or yard waste;

(1) Curbside Service;

(A) Refuse and recyclables (not including yard waste) shall be placed in the black container(s);

(B) Yard waste shall be placed in the green container(s);

(2) Bin Service. The occupant shall place refuse and recyclables in the bin(s) provided by the servicer;

(3) Construction and demolition debris. Except for disposal by a self hauler pursuant to Section 6.08.280, construction and demolition debris shall be placed in the debris box(es) provided by the servicer and/or the black container(s) for refuse and recyclables provided by the servicer (the black containers are subject to the three hundred pound weight limit);

(d) To minimize interference with the public rights-of-way, no person shall place a container or bulky item on a parkway for collection service earlier than twenty-four hours prior to the normal collection date as specified by the director of public works. To minimize interference with public rights-of-way, any containers not collected from or any bulky items not removed shall be removed from the public right-of-way location by midnight of the scheduled day of collection;

(e) Unless otherwise directed by the servicer, containers shall be placed for collection on the street with the wheels of each against the curb and at least one foot distance between each container. In instances where no curb exists, containers shall be placed as close to the edge of the street as practicable with the wheels toward the lot. For alley collection, containers shall be placed on the lot as close to the right-of-way line of the alley as practicable. No occupant shall move any bin or debris box placed by the servicer. (Ord. 2003 § 1, 2002)

10. Can you park vehicles on the lawn at a residential property?

No. The City does not allow vehicles to be parked on the lawn or unpaved surfaces, in a residential area,

Vehicles may be parked in the driveway and public street as per City parking regulations and restrictions.

11. Can you operate a business in your home?

Yes it is allowed, with approval from the City for a Home Occupation Permit.

Home occupations are permitted in the R-1, R-2, and R-3 Zones subject to obtaining a Home Occupation permit from the Planning Division.

Permitted Home Occupations. The following businesses are permitted with a valid Home Occupation permit:

(a) Office use;

(b) Mail ordering;

Home Occupations Prohibited. Permitted home occupations may not in any event be deemed to include the following:

(a) Auto repair;

(b) Barber shop or beauty salon;

(d) Dance instructions;

(e) Funeral chapel or funeral home;

(f) Gift shop;

(g) Medical or dental offices, labs, clinics, or hospitals;

(h) Auto, boat and trailer painting;

(i) Photo studio;

(j) Private schools;

(k) Renting of equipment and/or trailers;

(l) Appliance repairs;

(m) Eating establishment;

(n) Kennel;

(o) Tailors, dressmakers, upholstery;

(p) Service uses, personal and professional;

(q) Such other uses that may generate excessive pedestrian or vehicle traffic and that may be obnoxious or a nuisance to adjacent residents such as noise, odor, or appearance as determined by the City Planner, or that violate the use limitations provided in subsection (5) of this section.

12. What are the hours allowed for construction?

The City’s allows construction, demolition work and operation of mechanically powered saw, sander, drill, grinder, lawn or garden tool or similar tool between the hours of 7:00 a.m. and 7:00 p.m. on weekdays and the hours of 9:00 a.m. and 6:00 p.m. on Saturdays, Sundays and holidays.

Construction noise made outside of the City allowed construction times can be reported to the Monterey Park Police Department (626) 573-1311,