Utility Billing

Billing and Payment Options

The city offers several ways to pay the bimonthly water and trash utility bill:

• View water bills and schedule a payment 
• By automatic withdrawal from a bank account using our free "Easy Pay" service.
• Via a single online or phone payment. To make a free online payment please visit our online bill payment system (external link) or call the automated service at 855-288-1490. Credit/Debit card or electronic check payments are accepted 24 hours a day and credited to accounts on the next two business day.
• Dropbox at city hall west entrance for after-hours deposits. Box is opened on business days. Please bring your own envelope.
• Via a traditional check-in-the-mail using instructions included with the bill.
• With the city hall cashier during business hours.

Utility Bill Assistance

Monterey Park residents may qualify for the following assistance programs. 

• Monterey Park water and trash customers who are unable to pay a past due balance may contact MPK water billing to discuss alternative payment arrangements at 626-307-1342.
• Water bill assistance: Calif. Department of Community Services and Development Low Income Household Water Assistance Program: https://www.csd.ca.gov/lihwap. 
• Gas bill assistance: for SoCalGas Utility Assistance Program info, please contact Chinatown Service center at 626-293-8733 or one of the other non-profit organizations on the SoCalGas website.

Utility Rates

• Water Rates
• Refuse Rates
• Sewer Rates
• SB998 Discontinuation of Residential Water Service for Non-payment (English) (Spanish) (Chinese) (Vietnamese) (Korean) (Tagalog)
• Utility Rate Study

Forms & Links

• Free Easy Pay (PDF) automatic account debit enrollment form and information.
• Trash Service Change Form (PDF)
• Lifeline & Utility Users Exemption Application (PDF) 
• Free Trash Roll Out Service Application (PDF)