The Communications Bureau is staffed 24 hours a day, seven days a week, and is responsible for receiving telephone calls for service and police radio transmissions. This includes the emergency 9-1-1 calls that are generated from within the city for police and fire department requests.
Communications dispatchers enter the information regarding incoming calls into a computer database in order to document the information and relay it to the appropriate resources. Emergency calls received for paramedics and fire department are transferred to Verdugo Fire Dispatch. The dispatchers relay the information over the radio to police units and to the Fire Department according to the type of service needed. Calls for service remain in the computer for approximately five years and is utilized for officer safety. The purpose for this information is primarily for officer safety, but the information is also useful for resident inquiries into past incidents.
Calls for service for other non-emergency matters also come into the Communications Bureau. These services include traffic signal and street maintenance, traffic hazards, city property concerns, animal control issues, and other miscellaneous requests.
For emergencies dial 9-1-1. For non emergencies, dial 626-573-1311.