Utility Billing

If you are experiencing financial hardship due to COVID-19, please contact the City of Monterey Park’s Utility Billing Division at (626) 307-1342 for further assistance.

Billing and Payment Options

The city offers several ways to pay the bimonthly water and trash utility bill:

• By automatic withdrawal from a bank account using our free "Easy Pay" service.
• Via online or phone payment. To make a free online payment please visit our online bill payment system (external link) or call the automated service at 855-288-1490. Credit/Debit card or electronic check payments are accepted 24 hours a day and credited to accounts on the next two business day.
• Dropbox at city hall west entrance for after-hours deposits. Box is opened on business days. Please bring your own envelope.
• Via a traditional check-in-the-mail using instructions included with the bill.

Utility Rates 

• Water Rates
• Refuse Rates
• Sewer Rates
• SB998 Discontinuation of Residential Water Service for Non-payment (English) (Spanish) (Chinese) (Vietnamese) (Korean) (Tagalog)

Forms & Links

• Free Easy Pay (PDF) automatic account debit enrollment form and information.
• Online payments (external link) one time payment only.
• online View Water Bills and schedule a payment.
• Trash Service Change Form (PDF)
• Lifeline & Utility Users Exemption Application (PDF) for low income applicants.
• Free Trash Roll Out Service Application (PDF) for disabled applicants.