Virtual Tech Help

Who is eligible?

• Adults
• Teens (12 years and up)
• Must have basic computer, tablet, and or smartphone skills to access Zoom as instruction will be given via Zoom.
  • Click on this link to familiarize yourself with screen share options based on your device. 

Do I need a Monterey Park Bruggemeyer Library Card?

A Monterey Park Bruggemeyer Library card is not required to make an appointment with staff. Participants are highly encouraged to register for a library card to access library materials that can be checked out through Contactless Checkout. To register for a Digital Library card, call (626) 307-1366 or click here to apply for a library card. 

How does the Virtual Tech Help Program work?

Once the online form has been submitted and approved, a staff member will contact patrons to determine schedule an appointment Monday-Friday between the hours of 2-4:30 p.m.

What topics are eligible for Virtual Tech Help Program?

• Microsoft Office  (Microsoft Word and Excel)
• Library Resources (Overdrive, VetNow & JobNow, etc.)
• Google Applications (Sheets and Docs)
• E-mail (set-up, composing messages, sending attachments, etc.)
• Internet Searching (how to use a search engine)
• Social Media (how to create an account and make posts)
• Help available in:
  1. English
  2. Cantonese
  3. Mandarin
  4. Spanish
  5. Vietnamese

 How often can I use Virtual Tech Help?

Patrons may schedule an appointment for a maximum of thirty (30) minutes once a week via the online form. Additional time may be given pending staff availability.

 Can the Library record my appointment and send me the recording?

Due to the file size of a thirty minute Zoom session, staff is unable to record and send the session. Patrons are encouraged to take notes during their session.